Customers must report an eligible defective, damaged, or incorrect product within 2 days of receiving the order. Requests made after 2 days of delivery may not be accepted.

We do not accept returns or refunds for change of mind, personal preference, ordering the wrong model/variant by mistake, or no longer needing the product.

Warranty varies by product. Where a product includes an official brand warranty, warranty claims are handled according to the relevant brand's warranty terms and through its authorized warranty/service center.

IBTonlinestore.com does not independently provide or replace the manufacturer's/brand warranty unless explicitly stated on the product page.

Some products may be sold without warranty. Customers should check the warranty information on the relevant product page or contact us before ordering if warranty coverage is important to them.

Return shipping/courier charges are the customer's responsibility. Customers should securely pack returned products to prevent damage during transit. IBTonlinestore.com will not be responsible for damage caused during return transportation due to inadequate packaging.

Once an eligible returned product has been received and inspected, we will inform the customer whether the refund has been approved.

Approved refunds will be processed through bank transfer only. Customers may be required to provide valid bank account details necessary to process the refund.

Original delivery/shipping charges, where applicable, are not refundable unless otherwise required by applicable law or specifically agreed by IBTonlinestore.com.

Customers should contact us as soon as possible if they wish to cancel an order. An order cannot normally be cancelled once it has been dispatched.

To request a return, contact us within 2 days of receiving your order and provide your order details, a description of the issue, and clear photos/videos where reasonably required to verify the defect or incorrect item.