IBTonlinestore.com sells mobile phones, mobile accessories, and related products. We aim to provide accurate product descriptions, specifications, images, prices, compatibility information, and availability. However, minor differences in packaging, color appearance, manufacturer packaging updates, or other non-material details may occur.

Customers should carefully review product specifications and compatibility before ordering.

All prices displayed on our website are subject to change without prior notice. We reserve the right to correct genuine pricing, description, specification, or technical errors.

If an error materially affects an order, we may contact the customer before processing or cancel/refund the affected order as appropriate.

Placing an order does not necessarily mean that the order has been finally accepted. We reserve the right to verify, accept, reject, or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect pricing or product information
• Payment verification issues
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Other genuine operational or technical issues

IBTonlinestore.com does not offer Cash on Delivery (COD). Customers must use the payment methods or payment instructions officially provided by IBTonlinestore.com.

Customers are responsible for providing accurate information when placing an order and making payment.

We deliver orders across Pakistan, subject to courier coverage and other delivery limitations.

Free shipping may be available within Karachi on eligible orders, subject to the minimum order value and any other conditions displayed on our website.

For orders below the applicable minimum order value, delivery/shipping charges may be payable by the customer.

Shipping charges for other locations may vary according to destination, parcel size/weight, courier service, and other applicable factors.

Delivery times are estimates and may be affected by courier operations, public holidays, weather, remote locations, security conditions, or other circumstances outside our reasonable control.

Eligible defective, damaged, or incorrect products must be reported within 2 days of delivery. Change-of-mind returns are not accepted.

Warranty coverage depends on the individual product. Products carrying an official brand warranty are covered according to the relevant brand's warranty terms and are serviced through the brand's authorized warranty/service center.

Some products may have no warranty. Customers should review the warranty information provided for a product or contact IBTonlinestore.com before ordering if they require clarification.

Customers are responsible for checking compatibility before purchasing accessories, including cases, screen protectors, chargers, cables, adapters, batteries, and other model-specific products.

A return based solely on incorrect customer selection or incompatibility caused by ordering the wrong product/model may be treated as a change-of-mind/customer-ordering error and may not qualify for return.

Website content, including our original text, graphics, branding, layout, and other materials, may not be copied, reproduced, republished, or commercially used without permission, except where such material belongs to third-party brands or rights holders.

Product names, logos, and trademarks belonging to manufacturers or other companies remain the property of their respective owners.

You must not misuse the website, attempt unauthorized access, interfere with website operation, submit fraudulent orders, use false information, or use the website for unlawful activities.

To the extent permitted by applicable law, IBTonlinestore.com will not be responsible for indirect or consequential losses resulting from misuse of a product, incompatibility caused by incorrect customer selection, third-party courier delays, or circumstances outside our reasonable control.

We may update these Terms & Conditions when necessary. Updated terms will be published on this page with a revised "Last Updated" date.